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1 year 1 month ago #2696

Hello,
You get a refund if there is a some issue found in our products and it is not resolved within 48 hours after reporting to us. Your login credentials are required to look into the issue.

It's just the profile setting issue on your site. We can not recreate the same on our end.


Thanks
Daniel

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  • Nicolas OLIVIER
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1 year 1 month ago #2692

Anycase seem to be under your refund policy.
So if I don't have no other choice that paying ( :angry: ) have you try to reproduce the issue like I do with 2 fresh install ?

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1 year 1 month ago #2691

Unfortunately. As your case doesn't lie under our Refund Policies.


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Daniel

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1 year 1 month ago #2689

Hoooo I just read the page so you don't refund me ??

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1 year 1 month ago #2688

Thanks Daniel.
For information and as said sooner, I have test to export than import beetween two fresh install of J!3.5.1 with anything else install in and still get the same error

And I really think your component is a really great one !

Last Edit: 1 year 1 month ago by Nicolas OLIVIER.

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1 year 1 month ago #2687

Here is the Refund Policy page: www.wdmtech.com/return-and-refund-policy


Thanks
Daniel

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1 year 1 month ago #2685

Yeah I understand very well the power of your tool and I will think of it for later.
Don't bother with my issue unless you want to debug for yourslef.

Waht is the procedure for refund ?

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1 year 1 month ago #2683

Hi Nicolas,
Please do not bother, We'll make it work for you. Please share the credentials via Contact us form. You can do much more than just import / export with vData.


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Daniel

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1 year 1 month ago #2682

HI,
In fact we just solve the pb with another component.
I'm going for a refund. We have try between 2 fresh Joomla install, adding one category and it's not working neither...

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1 year 1 month ago #2681

Hello,
Please share your Backend & FTP login credentials via Contact us form, We'll look into it.


Thanks
Daniel

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1 year 1 month ago #2677

We have try a lot of thing (changing CSv format export etc) but nothing. We really need to do this transfer this weeks and I don't understand why this simple task with profile is so hard. We have read the documentation line by line.

May Have we miss something ?

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1 year 1 month ago #2676

THe log give us : 
#Fields: datetime	priority clientip	category	message
2016-06-02T13:53:48+00:00	INFO 86.213.216.107	com_vdata	Import Profile title - Import Joomla Categories
2016-06-02T13:53:48+00:00	INFO 86.213.216.107	com_vdata	Import Table - #__categories
2016-06-02T13:53:48+00:00	INFO 86.213.216.107	com_vdata	Import Format - CSV
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	parent_id - reference data not found on local server
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	created_user_id - reference data not found on local server
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	Insert Fail, record already exists with id = 1 .
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	created_user_id - reference data not found on local server
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	Insert Fail, record already exists with id = 2 .
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	created_user_id - reference data not found on local server
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	Insert Fail, record already exists with id = 3 .
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	created_user_id - reference data not found on local server
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	Insert Fail, record already exists with id = 4 .
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	created_user_id - reference data not found on local server
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	Insert Fail, record already exists with id = 5 .
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	created_user_id - reference data not found on local server
2016-06-02T13:53:48+00:00	ERROR 86.213.216.107	com_vdata	Insert Fail, record already exists with id = 7 .

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1 year 1 month ago #2675

HOI,
I get this too long error msg when trying to import categories from a near fresh webstie in a fresh install :

exception 'UnexpectedValueException' with message 'JTableCategory::_getNode(8, ) failed.' in /home/melle795/public_html/site/libraries/joomla/table/nested.php:1532 Stack trace: #0 /home/melle795/public_html/site/libraries/joomla/table/nested.php(314): JTableNested->_getNode(8) #1 /home/melle795/public_html/site/libraries/joomla/table/nested.php(830): JTableNested->moveByReference('1', 'last-child', 8) #2 /home/melle795/public_html/site/libraries/legacy/table/category.php(238): JTableNested->store(false) #3 /home/melle795/public_html/site/plugins/vdata/custom/custom.php(5706): JTableCategory->store() #4 /home/melle795/public_html/site/plugins/vdata/custom/custom.php(2704): plgvdataCustom->batch_import_csv1() #5 [internal function]: plgvdataCustom->batchImport() #6 /home/melle795/public_html/site/libraries/joomla/event/event.php(69): call_user_func_array(Array, Array) #7 /home/melle795/public_html/site/libraries/joomla/event/dispatcher.php(160): JEvent->update(Array) #8 /home/melle795/public_html/site/administrator/components/com_vdata/controllers/import.php(133): JEventDispatcher->trigger('batchImport') #9 /home/melle795/public_html/site/libraries/legacy/controller/legacy.php(728): VdataControllerImport->import_start() #10 /home/melle795/public_html/site/administrator/components/com_vdata/vdata.php(68): JControllerLegacy->execute('import_start') #11 /home/melle795/public_html/site/libraries/cms/component/helper.php(405): require_once('/home/melle795/...') #12 /home/melle795/public_html/site/libraries/cms/component/helper.php(380): JComponentHelper::executeComponent('/home/melle795/...') #13 /home/melle795/public_html/site/libraries/cms/application/administrator.php(98): JComponentHelper::renderComponent('com_vdata') #14 /home/melle795/public_html/site/libraries/cms/application/administrator.php(152): JApplicationAdministrator->dispatch() #15 /home/melle795/public_html/site/libraries/cms/application/cms.php(257): JApplicationAdministrator->doExecute() #16 /home/melle795/public_html/site/administrator/index.php(51): JApplicationCms->execute() #17 {main}

Import Failed

My only mistake so far : have import articles before categories (yeah I know...) I use csv (other format don't fullfill the database fields in the profile (normal ?)

Thanks for your help
Thanks for your help

Last Edit: 1 year 1 month ago by Nicolas OLIVIER.

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