Topic-icon Parserror on the import of CSV file

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30 Nov 2017 13:53 #5205

Hi,
Please share your backend & FTP login credentials via Contact us form, We'll look into it.


Thanks
Daniel

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  • Grégory HANNOAH
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27 Nov 2017 17:32 #5187

Ok, I check my reply and there is something wrong.
- I disabled the error report
- I selected the local file from my computer and select continue
- then I associated each column with the good value
this error appears :
Enter File Path
Import Failed

So I try to work with the path but it's the same issue.

I updated the component but it's still displayed as 2.9.13 version

Regards

Greg

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27 Nov 2017 17:24 #5186

Hi,
I disable it and now I have this error message :
Enter File Path
Import Failed

It's a local file so I enter the path from C: but the error is still here.

Is there another solution instead of sending ftp credentials.

Regards

Greg

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16 Oct 2017 15:16 #4981

Hi,
Please disable error reporting from Global Configuration and try importing the data again. If you still find the issue, please share your backend & FTP login credentials via Contact us form, We'll look into it.


Thanks
Daniel

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  • Grégory HANNOAH
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13 Oct 2017 16:12 #4969

Hi,
I'm trying to import my csv file.
Each time, I select the good column of the csv for the good column of the database, then, when I click on "import" I have "parserror".

I tried to go to the log file but I cannot find it.

Can anybody hel please ?

Regard

Greg !

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