Topic-icon product online configuration not working

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11 Feb 2019 12:51 #6724

Hello,
The screenshot I attached in my previous message in from backend not frontend. If you still find the issues, please share your backend & frontend login credentials via Contact us form, We'll look into it.


Thanks
Daniel

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  • Kai Bohnen
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07 Feb 2019 06:50 #6723

the problem seems to appear only with the mug canvas. if i take another one like shirt/bag/hoodie the configurator works as it should work

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07 Feb 2019 06:42 #6722

I see, but this is frontend, not as you told me the backend. But still there is the problem, that i can´t delete the "good mornin" text by clicking on the trash bin. I have to remove it with the text-tool, that is not customer friendly and also, if i insert a clipart from the gallery it appears in the top left area of the canvas and is not drag- and dropable.

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07 Feb 2019 05:29 #6721

Please check attached.


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Daniel
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06 Feb 2019 13:25 #6720

here?

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06 Feb 2019 13:11 #6719

Hi,
There is an option in backend to lock/unlock different layers. Please check if It's locked.


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Daniel

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06 Feb 2019 11:43 #6718

i have tested the vdesigner with a product (mug)
Problem is: After loading the "design online" canvas it is not possible to delete the example text.
Also i can´t fill in a pic from gallery and drag and drop it to the product. it is only screened in the upper left corner of the canvas.

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