NOTE: We are the only to develop and distribute our extensions that can be downloaded only on this site. Be careful to get our products on other sites than this, our extensions can be downloaded only on this site. If you find our extensions downloadable on other sites at a cheapest price it's quite possible that malwares, security injections and hidden links have been added by other people in our products, thus download and install extensions on your site at your own risk. Moreover we do not provide support for our products downloaded elsewhere and without a valid order on our official site.
Before the subscription you have purchased is assigned to your account, your payment will need to be cleared by our payment processors. After your payment is cleared the subscription will be automatically added to your account and you able to download your purchased extension. Further additional queries, you can contact us via contact form.
We have also added the possibility to download a copy of your invoice directly from our site. You just need to log in on our site with the account that holds the license, head to My Orders >> My Purchases tab and use the Invoice Link under More button.
Your support request is usually answered within 24 hours, as it may requires few hours to understand better your issue and give you optimal answer and solution.
After 1 year you can continue to use downloaded products with no limitations but you won't have access anymore to download new releases.
The only restrictions applied on your subscription are that you are no longer eligible to extension related downloads (component, modules, templates, plugins etc.) and you will no longer receive customer support for your registered domain(s).
After expiration of your subscription plan you can continue to use downloaded products with no limitations, but cannot download the latest release. If you want to have access to updates and download new releases you simply need to buy again or renew your subscription plan for that extension. This will give you access to updates for the time of that plan. Further additional queries, you can contact us via contact form.
This is clearly unacceptable. If you experiment something that doesn't work fine on your site, you are recommended to contact our support and give us opportunity to fix it and make it works also on your site. If after having worked on your site we will be sure that our extension can't work fine for you we will be happy to send you refund.
This will imply that you have to uninstall our extension and also your account and product access on our site will be deleted permanently.
Refunds are accepted within 14 days from the date of purchase. Read our full Refund Policy