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2 years 4 months ago #781

Hi,
Please send us your back end login credentials and CSV file via Contact Us form, We'll look into it.


Thanks
Daniel

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2 years 4 months ago #778

Thanks for the quick reply.

After I last posted, I exported the entire user database and opened in Excel. I then pasted in the additions and checked for duplicates on usernames and email addresses. No duplicates found. I checked for username length and special characters not allowed in username string. If Joe Smith was jsmith, a new user with the name John Smith would be something like jsmith082014 or jsmith_082014.

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2 years 4 months ago #777

Hi,

Users records you are trying to import do have at least one record with the username which is already there in Database.
e.g. You are importing a user with username "abxxx" and there is already a user with the same username in Database.


Thanks
Daniel

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2 years 4 months ago #776

Here is the profile for the import


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2 years 4 months ago #775

I have a file of about 109 users I would like to add. The format of the csv file is:

Name Email Username Block Register Date Account Activation Params User Group
Alxx Bx This email address is being protected from spambots. You need JavaScript enabled to view it. abxxx 0 9/1/2014 0:00 {} 18

When importing, I get the error message shown in the attached file. "Username in use". I exported the existing user database and ensured that no user name in field "Name" was named "Username". I also stripped row one from the CSV file and assigned fields manually.

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